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OUR PRIVACY POLICY

Last Updated: February 23, 2024

Return Eligibility:

  • Our generous return policy allows you to return eligible items within 14 days from the date of delivery.

  • To be eligible for a return, the item must be unused, undamaged, and in its original packaging. Items must be in resalable condition to qualify for a refund.

  • Please note that full custom orders, personalized items, and final sale items are not eligible for returns or refunds unless they arrive damaged or defective.

Initiating a Return:

  • To initiate a return, please contact our customer service team within the specified return period. You can reach us at modernpetalstudio@gmail.com

  • Please provide your order number and a brief description of the reason for the return. Our customer service representatives will guide you through the return process and provide you with a return authorization (RA) number, along with instructions on how to return the item.

Return Shipping:

  • Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item.

  • Returned items must be properly packaged to prevent damage during transit. We are not responsible for any damage incurred during return shipping.

Refund Process:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If your return is approved, a refund will be processed to the original method of payment within 2 business days. Please note that shipping charges are non-refundable.

  • If your return is rejected due to non-compliance with our return policy, we will contact you to discuss available options, such as returning the item to you at your expense.

Replacement and Exchange:

  • If you received a damaged, defective, or incorrect item, please contact us immediately. We will arrange for a replacement to be sent to you at no additional cost.

  • Exchanges for a different size, color, or style may be available depending on product availability. Please contact our customer service team to inquire about exchange options.

Contact Us:

If you have any questions or concerns regarding our returns and refunds policy, please don't hesitate to contact our customer service team at modernpetalstudio@gmail.com 

We're here to assist you and ensure your shopping experience is seamless and enjoyable.

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